Because Great Parenting Deserves Great Products!
A calming sanctuary at home that helps busy parents decompress, regulate, and recharge.
Frequently Asked Questions
What makes The Parent’s Shelf different from other stores?
At The Parent’s Shelf, we carefully select products that truly make parenting easier and more calming. Every item is tested for quality, safety, and effectiveness, so you can shop knowing you’re getting only the best for you and your child.
How do The Parent’s Shelf products benefit children?
All products at The Parent’s Shelf are designed to support children’s development, curiosity, and wellbeing. From sensory items to fun learning tools, each product from The Parent’s Shelf helps kids learn, play, and grow in a safe and enjoyable way.
Where are you located?
Our head office is located in Australia FNQ
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at theparentsshelf@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
Our Mission
At The Parents' Shelf:
To bring real-life parenting solutions straight from one parent’s shelf to
another. We handpick products we’ve used, loved, or wish we had — and we’re
here to hold your hand through the messy, magical, ever-changing journey of
parenthood. Because no one should have to figure it all out alone — especially
when we’re all in this together.
Fast, Free & Secure Shipping Australia Wide
Because every parent deserves a moment to breathe. We ship
your sensory hammock quickly and free of charge, so you can start unwinding,
resetting, and feeling like yourself again — sooner.